Effective Date: June 15, 2026
Gulf Technical Services LLC
Website: gulfappliancerepair.shop
Phone: +971 55 358 9464
Address: Building 4 – 4th Floor – Business Bay – Bay Square – Dubai
1. Overview
This Refund & Cancellation Policy explains the terms under which customers may cancel service requests or request refunds for services provided by Gulf Technical Services LLC.
By booking a service with us, you agree to this policy.
2. Service Cancellation
Customers may cancel a service request under the following conditions:
- Before technician dispatch: cancellation is allowed without penalty.
- After technician has been dispatched: a service visit charge may apply.
- After diagnosis or inspection: cancellation may not be eligible for refund of inspection/service fee.
Cancellations should be made by phone or WhatsApp as early as possible.
3. Refund Policy
Refunds may be considered under the following conditions:
- If a service was charged but not delivered.
- If a duplicate payment was made by mistake.
- If a service appointment was canceled before technician dispatch and payment was already collected (if applicable).
Non-Refundable Situations:
- Inspection or diagnosis fees (once technician visit is completed)
- Completed repair services
- Spare parts already purchased or installed
- Customer refusal to proceed after diagnosis
- Issues not related to the completed repair work
4. Service Charges Policy
- Inspection and diagnosis charges are applicable even if the customer chooses not to proceed with repair.
- Service fees cover technician time, transportation, and diagnostic effort.
5. Replacement Parts
- Spare parts, once installed or ordered specifically for a customer, are non-refundable.
- Warranty (if applicable) may cover faulty parts under specific conditions.
6. Appointment Cancellation by Company
We reserve the right to cancel or reschedule appointments due to:
- Technician unavailability
- Emergency situations
- Weather or traffic conditions
- Technical or operational issues
In such cases, we will reschedule at the earliest available time.
7. Refund Processing Time
If a refund is approved:
- It will be processed within 7–14 business days
- Refund will be issued using the original payment method (if applicable)
8. No Guarantee Clause
Service outcomes may vary depending on appliance condition, age, and prior damage. Refunds will not be issued based on expected results or customer dissatisfaction where the service has been properly delivered.
9. Independent Business Statement
Gulf Technical Services LLC is an independent appliance repair company and is not affiliated with any appliance manufacturer or brand owner.
10. Contact Us
For cancellations or refund-related queries, contact:
Gulf Technical Services LLC
Building 4 – 4th Floor – Business Bay – Bay Square – Dubai
Phone: +971 55 358 9464
Website: gulfappliancerepair.shop
